Terms & Conditions

SHIPPING

All orders received by us are shipped subject to availability. We reserve the right to ship products at a later date if the product ordered is not in stock at the time of purchase. In this situation you will be contacted and offered the option of a full refund instead of delivery of the product.

Orders are processed and shipped within 1-2 business days of purchase unless otherwise noted in the product description – please note if you are buying something in pre-order. If you purchase multiple items and one is noted as pre-order, all items will be shipped together at the later date.

You may request multiple shipments in this scenario to receive your other items sooner by contacting jewellery@joreid.me.

PRICING AND TITLE

We make every effort to ensure that the pricing displayed on our website is correct. However, if an error slips past us we will notify you and advise on the possible courses of action.

 

HANDLING

Once your order has been processed you will receive an email confirmation. If you do not receive one please contact us by email – jewellery@joreid.me. The average transit times are as follows. Please consider that if you choose an article in pre-order, this time is only after shipment: ● Portugal: 3-4 working days ● Europe: 7-15 working days ● Worldwide: 10-25 working days

FAILED DELIVERIES

If you choose to refuse your shipments, you will be responsible for any duties, taxes and/or customs charges that are incurred on the package, and the cost of returning the package to our portuguese address. This amount will be deducted from your merchandise refund.

CUSTOMER COMPLAINTS

We endeavour to respond to all customer complaints or queries within 5 working days.

FORCE MAJEURE

Events outside jo.reid’s control, which are not reasonably foreseeable, shall be considered force majeure, meaning that jo.reid is released from any obligations to fulfil any orders. Example of such events are government action or omission, new or amended legislation, armed conflict, embargo, fire or flood, sabotage, natural disasters, strikes or lack of delivery from suppliers. The force majeure also includes government decisions that affect the market negatively and products, for example, restrictions, warnings, bans, etc.

PAYMENT

All products remain jo.reid ‘s property until full payment is made. The price applicable is that set at the date on which you place your order. Shipping costs and payment fees are recognized before confirming the purchase. If you are under 18 years old you must have parents’ permission to buy from jo.reid. All transfers conducted through jo.reid are handled and transacted through third party dedicated gateways to guarantee your protection. Card information is not stored locally (but might be stored in said gateways, if you so choose) and all card information is handled over SSL encryption. Please read the terms & conditions of the payment gateway chosen for the transaction as they are responsible for the transactions made.

LOCAL TAXES

Please note that your order may be subject to local charges (sales tax, customs duty), depending on your region and local customs duties. These charges are at the customers own expense and are not factored in the items pricing. 

PERSONAL INFORMATION

All personal information you provide us with or that we obtain will be handled by jo.reid as responsible for the personal information. The personal information you provide will be used to ensure deliveries to you, the credit assessment, to provide offers and information on our catalog to you. The information you provide is only available to jo.reid and will not be shared with other third parties. You have the right to inspect the information held about you. You always have the right to request jo.reid to delete or correct the information held about you. By accepting the jo.reid Conditions, you agree to the above. You can read more about our Privacy Policy here. We reserve the right to alter these terms and conditions as needed, to accommodate new operational procedures. The best way to stay up-to-date is to sign up for our newsletter and/or check this page before placing an order.

RETURNS & REFUNDS

We hope you love each and every purchase you make at jo.reid! However, if you decide you wish to return or exchange an item you can do so within 14 days of receiving your order. We reserve the right of refusal if items are not apt for sale – we will only accept items in mint condition (NOTE: we check every item before we pack it but damage may occur during shipping, in which case we’ll ask you to provide a photo of said damaged items so we can submit a complaint to the transporter firm).

Please follow these steps to accelerate the process:

1. Send us an email regarding your order so that we are expecting your item and process it in a timely fashion.

2. Pack the item in an adequate container, together with a note containing your order number and order name (readable handwriting please) and if you would like a refund write “Refund”. If you would like an exchange instead write “Exchange” and state the details of the exchange. Mail it to:

Jo.reid
Rua das Condominhas nº465 3ºDt
4150-223 Porto, Portugal

Once we receive the item and validate the refund/exchange we’ll process it within 5 business days. In case of an exchange you’ll then be asked to pay the shipping costs (through Stripe, MBWay or another agreed upon medium) at which point we’ll process the exchange once this fee has been settled.
If you don´t write your account/user name and order number we will try to contact the sender, but we’ll have no way of knowing who it belongs to if the sender’s name and the name on the order details differ

FAULTY ITEMS

It does happen! If you think you have a faulty item please contact us immediately at jewellery@joreid.me We will present you with options to resolve the issue as best we can.

RETURNS SHIPPING COST

We not do refund the cost of shipping on any returned items unless the item is damaged, faulty or an administrative error has occurred on our behalf. This does not restrict your statutory rights to return merchandise.

 

 

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